Payment Method
We accept all major
credit cards including, Visa, MasterCard, American
Express, and Discover. There
is no surcharge for using your credit card when
making purchases. For the customer's protection,
all information on the order sheet, including
credit card holders name, number, billing address,
is
subject to verification prior to processing any
order. This is to prevent fraud, and the unlikely
use of the credit card without the cardholder's
permission. Orders can also be prepaid by check
or money order payable in U.S. Dollars only.
Please allow up to 7 business days after receipt
for clearance
of funds. A $25 fee will be charged on all returned
checks.
Shipping
Most orders are processed
within 48 hours from original receipt of order,
and approval of
credit card. We ship UPS Ground. Additional
shipping alternates are available if requested;
ex: 2nd Day Air, as well as Next Day Air and
shipping charges will be indicated on your
order form. All Deliveries are insured and
guaranteed against loss, theft and damage.
For your protection and credit card security,
credit card orders shipping to an address other
than the credit card billing address may be
delayed.
Free
shipping applies to all items that are shipped UPS
ground and are under 30lbs boxed. This does not
include consumables or shipments outside the
continental US.
Changing your account Information
To
modify your account information, please call
our customer service department at 888-339-2480
or email us at info@copyfaxes.com. Your billing
and shipping information can be changed on
your order as long as it has not entered the
packing stage.
Safe Shopping Guarantee
Our
Site Guarantee protects you while you shop at
Copyfaxes.com, so that you never have to
worry about credit card safety.
We guarantee that every transaction you make
at Copyfaxes.com will be 100% safe. This means
you pay nothing if unauthorized charges are made
to your card as a result of shopping with us.
We use secure server software (SSL), for secure
commerce transactions. It encrypts all of your
personal information, including credit card number,
name, and address, so that it cannot be read
as the information travels over the Internet.
.
Under the Fair Credit Billing Act, your bank
cannot hold you liable for more than $50.00 of
fraudulent charges. In the event of unauthorized
use of your credit card, you must notify your
credit card provider in accordance with its reporting
rules and procedures
Warranty Information
Please
call one of our knowledgeable sales representative
to inquire about our Warranty Options. We are
not responsible for typographical or pictorial
errors. Price and availability subject to change
without notice. Should you experience any problem
with the item purchase, contact us at info@copyfaxes.com
.
Returns
Copyfaxes.com offers a
14 day return policy.
Merchandise returned for refund within the 14
day return period is subject to a 20% restocking
fee. If a toner has been installed in the unit,
the restocking fee is subject to a minimum of 50%
of the purchase price of the unit. Shipping and
handling charges are non-refundable. The Customer is responsible for
return shipping and handling charges on all returned
items. All returns must obtain a prior RMA# (Returned
Merchandise Authorization) from Copyfaxes.com.
Any return we receive without an RMA number will
be returned to you and no credit issued. RMA
numbers are valid for 15 days from date of issuance.
Returns must be 100% complete, in original factory
condition, with all original boxes and packing
materials, contain all manuals, inserts, warranty
card(s), software, cables and accessories. Additional
charges may apply if the merchandise is not returned
in 100% complete condition.
Before requesting an RMA (Return Merchandise
Authorization), make sure that you have read
and understood clearly our Return Policy.
To obtain an RMA#, please email us at info@copyfaxes.com.
RMA#’s and return directions will be
emailed to customer within 3 days.
When shipping your package, we recommend that
you insure the package you are returning. In
the event the package is lost or damaged in transit,
Copyfaxes.com shall not be responsible. We suggest
that you use a traceable carrier that can provide
you with proof of delivery. RMA number must appear
clearly on the shipping label affixed on the
outside of all return shipments. Please do not
mark the box itself in any other way.
We reserve the right to refuse a return on
any product that does not meet these requirements.
After we have received your return, inspected
it, and approved it for a refund, we will credit
the approved refund amount to the original credit
card used for purchase.
Defective Merchandise
Many of our products sold at Copyfaxes.com are
covered by the Manufacturer's warranty. Copyfaxes.com
stands behind the quality and condition of all
merchandise sold and our highly trained representatives
are available to assist with manufacturer's warranty
service, exchange and repair if any item proves
defective.
If your merchandise arrives malfunctioning or
appears to be defective, please contact us immediately.
In many instances, our representatives can diagnose
and resolve product concerns over the phone.
Our Customer Service team will make every effort
to assist you in obtaining technical support
and warranty service. At the discretion of Copyfaxes.com,
in some instances, we may decide to repair or
replace a defective product via our facility.
Defective merchandise returned to our facility
will be replaced with the same product. Refunds
will be subject to a 20% restocking fee less
the original shipping charges. The Customer is
responsible for return shipping and handling
charges on all returned items.
Damaged Merchandise
In the event that your merchandise arrives to
you in physically damaged condition due to transit
damage, Please REFUSE DELIVERY and call Customer
Service at 1-888-339-2480 or email us at info@copyfaxes.com
. You must make claims for damage within 3 days
of delivery. After this allotted time, we cannot
accept responsibility for the claim. We will
contact the delivery carrier (UPS) on your behalf
and have the merchandise picked up and inspected.
Merchandise must be returned in the original
shipping carton. Upon receipt of damaged merchandise
to our warehouse, a replacement unit of the same
model will be shipped to you.
Refused Shipments
At Copyfaxes.com, we make every effort to
ship orders expeditiously. Merchandise that is
refused will be subject to a 20% restocking fee.
Shipping and handling charges are non-refundable.
If you wish to cancel your order prior to shipping,
please call as soon as possible at 888-339-2480.
No charges will be posted for cancellations that
are made prior to processing and shipping.
E-mail addresses
Sales: sales@copyfaxes.com
Customer Service:888-339-2480
Local: 718-554-6263
For direct contact: 888-339-2480 Hours: Monday
through Thursday 9:00 A.M.- 7:00 P.M., Friday 9 A.M.
- 5 P.M. EST Sunday closed |
